Mission Statement
Mission
To ensure the interests of Victorian consumers, especially low-income, disadvantaged, rural and regional and indigenous consumers, are effectively represented in the policy and regulatory debate on electricity, gas and water.
Values
We believe:
- All Victorians have a right to affordable and sustainable electricity, gas and water
- All Victorians have a right to have their interests heard in policy and regulatory decisions on electricity, gas and water
- All Victorians have a right to not be disconnected from electricity, gas and water due solely to an inability to pay
Corporate Objectives
CUAC achieves its mission through its corporate objectives, which are:
- To provide a voice for Victorian utility consumers in the regulatory debate
- To increase the capacity of consumers and consumer advocates to influence the regulatory debate, particularly on issues affecting low-income, disadvantaged and rural consumers.
- To research and to fund research into consumer utility issues, with a particular focus on low-income, disadvantaged and rural consumers, and to disseminate that knowledge as widely as possible.
- To monitor consumer utility issues, particularly those affecting low-income, disadvantaged and rural consumers.
