Energy Comparator Code of Conduct
The Energy Comparator Code of Conduct (ECCC) is a voluntary, self-enforceable code for commercial comparator and switching service organisations (“comparators”). Its objectives are to provide signatories' customers and stakeholders with an assurance of quality and best practice principles and to engender trust and respect between the parties.
The ECCC was jointly developed by a working group of commercial energy comparators, energy retailers, and energy consumer advocates, in consultation with the broader energy sector, Government, regulators, and other related stakeholders.(1)
|Energy Comparator Code of Conduct (ECCC) [pdf]
Version: August 2015
The ECCC recognises that comparators are an important channel for consumers to get information about market offers and take advantage of competition by engaging with the market. Consumers must be able to understand and choose the most appropriate products for them, while competitive and contestable markets are strengthened when consumers are informed and can make meaningful choices.
All commercial comparators have business relationships with the retailers they compare. ECCC signatories commit to transparency about those relationships so consumers understand the basis on which comparisons occur.
Signatories to the ECCC
Only businesses listed on this page should be considered signatories to the ECCC.
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Becoming an ECCC Signatory
As a condition of being a signatory to the ECCC, the ECCC signatory logo must be displayed on your website with a link to this page.
(1) Members of the working group: Consumer Utilities Advocacy Centre (Chair), Public Interest Advocacy Centre, South Australian Council of Social Service, Origin Energy, Lumo Energy, Energy Assured Limited, iSelect, Energy Deal, Electricity Wizard, Switchwise, ACCC (Observer).
Note that though CUAC acts as the ECCC Secretariat, membership of the ECCC does not imply individual endorsement by CUAC, nor by other members of the working group.