Welcome to the Consumer Utilities Advocacy Centre (CUAC) website!
Latest Publications
Rural and Regional Network Newsletter Sept. 08 Increasing the NMWEC Sept. 08 Community Based Initiatives Beyond free market assumptions: addressing barriers to distributed generation Upper Yarra Gas Extension CUAC Annual Report 2007-8 CUAC submission to LPG Retail Code Review Nov 2008CUAC is an independent consumer advocacy organisation which ensures the interests of Victorian electricity, gas and water consumers - especially low income, disadvantaged, rural and regional, and Indigenous consumers - are effectively represented in the policy and regulatory debate.
CUAC believes all Victorians have a right to
- affordable and sustainable electricity, gas and water
- have their interests heard in policy and regulatory decisions on electricity, gas and water
- not be disconnected from electricity, gas and/or water due solely to an inability to pay.
CUAC
- provides a voice for, and strengthens the input of, Victorian utility consumers - particularly low income, disadvantaged, and rural and regional consumers - in the policy and regulatory debate
- initiates and supports research into issues of concern to Victorian utility consumers, through in-house research and building the capacity of consumers through its Grants Program
- investigates and responds to systemic issues affecting Victorian consumers in the competitive electricity and gas markets and with regard to water.
CUAC does not have a mandate to deal with individual consumer complaints. For individual complaints please contact the Energy and Water Ombudsman - Victoria (EWOV), freecall: 1800 500 509.
