Welcome to the Consumer Utilities Advocacy Centre (CUAC) website!
Latest Publications
CUAC Quarterly December 09 Submission Draft Report Review of Wrongful Disconnection Payment CUAC Rural and Regional Network Newsletter Dec.09 Energy Efficiency for Low-income Renters in Victoria: Just Change Evaluation Report A snapshot of electricity and gas services and their impact on households seeking emergency relief 
CUAC is an independent consumer advocacy organisation. It was established to ensure the representation of Victorian consumers in policy and regulatory debates on electricity, gas and water. In particular, CUAC represents the interests of low income, disadvantaged, rural and regional, and indigenous consumers.
CUAC aims to:
Provide a voice for Victorian utility consumers in the regulatory debate;
Increase the capacity of consumers and consumer advocates to influence the regulatory debate, particularly on issues affecting low-income, disadvantaged and rural consumers;
Research and fund research into consumer utility issues, with a particular focus on low-income, disadvantaged, and rural consumers, and to disseminate that knowledge as widely as possible and:
Monitor consumer utility issues, particularly those affecting low-income, disadvantaged, and rural consumers.
Please note CUAC does not have the resources to deal with individual complaints.
Contact the Energy and Water Ombudsman (Victoria) on 1800 500 509 if you have a complaint against an energy or water company.
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