Welcome to the Consumer Utilities Advocacy Centre (CUAC) website!
Latest Publications
AER Issues Paper Approach to Retail Exemptions ESC Draft Decision Smart Meter Regulatory Review ESCs Open Letter Regulatory Review - Smart Meters. National Energy Customer Framework Second Exposure Draft Comparative Performance Report Energy Retailers: Survey of Financial Hardship Programs (March 2010) 
CUAC is an independent consumer advocacy organisation. It was established to ensure the representation of Victorian consumers in policy and regulatory debates on electricity, gas and water. In particular, CUAC represents the interests of low income, disadvantaged, rural and regional, and indigenous consumers.
CUAC aims to:
Provide a voice for Victorian utility consumers in the regulatory debate;
Increase the capacity of consumers and consumer advocates to influence the regulatory debate, particularly on issues affecting low-income, disadvantaged and rural consumers;
Research and fund research into consumer utility issues, with a particular focus on low-income, disadvantaged, and rural consumers, and to disseminate that knowledge as widely as possible and:
Monitor consumer utility issues, particularly those affecting low-income, disadvantaged, and rural consumers.
Smart meter community sector information forums
CUAC will be holding two community sector information forums on smart meters on 15 July in Bendigo and on 20 July in Melbourne. If you work for a community sector organisation and would like to attend one of these events, please find the invitation for Bendigo here and the invitation for Melbourne here.
Please note CUAC does not have the resources to deal with individual complaints.
Contact the Energy and Water Ombudsman (Victoria) on 1800 500 509 if you have a complaint against an energy or water company.
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