Welcome to the Consumer Utilities Advocacy Centre (CUAC) website!
Latest Publications
National Consumer Forum - Water Reform CUAC Quarterly June 09 CUAC Rural and Regional Network Newsletter June 09 CUAC submission to Inquiry in an access regime for water and sewerage infrastructure April 09 CUAC Submission to the Senate Select Committee on Climate Change April 09CUAC is an independent consumer advocacy organisation which ensures the interests of Victorian electricity, gas and water consumers - especially low income, disadvantaged, rural and regional, and Indigenous consumers - are effectively represented in the policy and regulatory debate.
CUAC believes all Victorians have a right to
- affordable and sustainable electricity, gas and water
- have their interests heard in policy and regulatory decisions on electricity, gas and water
- not be disconnected from electricity, gas and/or water due solely to an inability to pay.
CUAC
- provides a voice for, and strengthens the input of, Victorian utility consumers - particularly low income, disadvantaged, and rural and regional consumers - in the policy and regulatory debate
- initiates and supports research into issues of concern to Victorian utility consumers, through in-house research and building the capacity of consumers through its Grants Program
- investigates and responds to systemic issues affecting Victorian consumers in the competitive electricity and gas markets and with regard to water.
CUAC does not have a mandate to deal with individual consumer complaints. For individual complaints please contact the Energy and Water Ombudsman - Victoria (EWOV), freecall: 1800 500 509.
